How should you handle a guest who has lost their menu and asks for a new one?

How should you handle a guest who has lost their menu and asks for a new one?

• A. Apologize and offer a summary of items.
• B. Direct them to a self-serve tablet.
• C. Replace with a new menu promptly, thank guest, offer to answer questions.
• D. Inform them menus are out of stock.

Answer: (C)

Providing prompt, courteous service when a guest asks for a new menu is essential. Replacing with a fresh menu, thanking the guest, and offering to answer any questions shows you’re attentive to their needs and helps them make a confident choice without delaying their meal. A full menu gives them complete information—item details, prices, and daily specials—and keeps the dining flow smooth. Handing them a quick summary might omit items or details, and directing them to a self-serve tablet can feel impersonal or unreliable if the device isn’t available. Saying menus are out of stock leaves a negative impression and doesn’t solve the guest’s immediate need.

Providing prompt, courteous service when a guest asks for a new menu is essential. Replacing with a fresh menu, thanking the guest, and offering to answer any questions shows you’re attentive to their needs and helps them make a confident choice without delaying their meal. A full menu gives them complete information—item details, prices, and daily specials—and keeps the dining flow smooth.

Handing them a quick summary might omit items or details, and directing them to a self-serve tablet can feel impersonal or unreliable if the device isn’t available. Saying menus are out of stock leaves a negative impression and doesn’t solve the guest’s immediate need.